Refund Policy

14-day money-back guarantee

Not happy with your first videos? Email support@tryspinex.com within 14 days of your first payment and we'll refund it in full, as long as you've created no more than 3 videos. Failed videos, videos our quality check flagged, and free redos don't count towards the 3.

Yearly plans

• Within 14 days and no more than 3 videos created: full refund.
• Within 14 days and more than 3 videos, but no more than one month's credits used: we refund the yearly price minus one month at the monthly price.
• After that, yearly plans aren't refunded pro rata. You keep access until the end of the year you paid for.

Renewals and top-ups

You can cancel anytime from your billing page to stop future renewals. Renewal charges and used top-up credits aren't refunded, except for billing errors (for example a double charge), which we always fix.

Failed videos

If a video fails to generate, its credits go back to your account automatically. You don't need to ask.

Fair use

• One money-back refund per customer.
• No refunds for accounts suspended for breaking our terms.
• A refund ends the plan and removes remaining credits. Videos you downloaded stay yours to use.
• Please contact us before opening a chargeback, so we can sort it out quickly.

How refunds are paid

Paddle.com is our Merchant of Record and processes refunds to your original payment method, usually within 5–10 business days. You can also contact Paddle directly. Nothing in this policy limits your statutory rights, including those under EU and UK consumer law.